It's been my experience from over a decade of working with businesses that technology and IT service usually doesn't get any attention until it's a BIG problem. Meanwhile, your technology silently sucks up resources and doesn't add any value to your business.
How can you tell if your business technology is paying back or not? Here's a simple exercise: Walk into your IT room and look at it. You don't need to be a tech to see it for yourself.
In the above example, it used to take four (4) hours to set up a new employee at a desk. It was difficult and time consuming, and cost the company several hundred dollars in wasted time with each new hire. After cleaning up, it took a few minutes to walk someone at the office through which cable to move to set the new employee's phone to active. The pay back is huge: Our service expense went down by almost 75% with each new employee, and the new employees get productive on day one.
If we just assume that the "current state" of your technology (all of it) is costing you $100 a day in lost productivity, that's $26,000 a year you won't have in your bank account at the end of the year. Now imagine spending money on someone to manage that technology. Add that annual amount to what you're loosing in productivity and profits ($100 is conservative, for most small businesses with 5 employees it's about $250-500/day lost, or well over $100K/year).
Wouldn't you like an extra $100K per year in your bank account?